Endource
Customer Service

Returns

When you’ve tried everything on in the comfort of your home, pop the items you don’t want back in your box and either drop it at the post office, or let us come and get it. Either way, it’s always free.

How do I return my items?

If you don’t want to keep an item and you don’t want to be charged for it, please send it back to us within 5 days of receiving your box. We offer a free collection service, or you can use the free returns label inside your box and take it to the Post Office.

Pack your items into the original box and seal it securely. Please make sure your items are returned new, unused and with all Endource and brand garment tags still attached. Returns that do not meet our policy will not be accepted.

Royal Mail

Your box should have a pre-paid returns label. You can also re-print your own from Royal Mail website here. Please be aware some orders are too large to return via Roay Mail: in this situation please use our collection service.

Book a Collection from your address

To arrange a free collection, please follow the steps below:

  1. Go to Book Collection and enter your order number. You can find your order number at the top of any emails we have sent you regarding your order, or in the Order History section of your account.
  2. Choose which date you would like your box to be collected and select Book Collection.

If you would like us to collect your box from a different address to the one it was delivered to, or if you have any further questions, please email contact@endource.com

Can I send an item back more than 5 days after receiving my box?

You will be charged 5 days after receiving your box, but you can still return items up to 14 days after it has been delivered to you by following the steps outlined above.

If I return something after 5 days, when will I receive my refund?

If your return is within 14 days, your refund will be issued once we have processed your returned items. Payments can take up to 14 days to process. Please note that returned items will be refunded excluding any delivery fee. Items returned after 14 days will not be refunded and will be sent back to you.

Can I exchange an item?

We do not offer exchanges. Instead, we recommend placing a new order for the required sizes. Remember, you can add as many sizes as you like to your order and you won’t be charged.

What is your returns policy?

All items must be returned new, unused and with all Endource and brand garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Late Returns

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of Endource.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all Endource and brand garment tags still attached.

Bags

Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box. Any stickers or tags must be attached and intact.

Earrings

For reasons of hygiene, we can’t accept returned earrings.

Underwear and hosiery

For reasons of hygiene, we can’t accept returned knickers, tights or stockings. Returned socks, bras, bra-lets and sports bras must be in their original packaging with Endource and brand tags intact.

Swimwear

Swimwear should be tried on over underwear, without removing the protective hygiene adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Colours

We have made every effort to display the colours of the products which appear on Endource as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Faulty items

Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, please email contact@endource.com within 14 days.