Customer Service

Help & FAQ

My account

1. How do I become a member of Endource?

It is free to join. All you need to do is register an account with us.

2. How do I unsubscribe?

If you would like to de-activate your account, the easiest way is to click on the 'unsubscribe' link on the next email you receive. This will remove you as a subscriber to Endource and you will not receive any further Endource newsletter emails.

The Endource service

1. General

a. What is the Endource service?

Endource is a new way of shopping. Our aim is to provide you with the best parts of both online shopping and the high street.

Think of it as a personal dressing room. Add as many items in as many sizes as you need to your box.

We will deliver your box, and you have 5 days to try everything on in the comfort of your own home. keep and pay for what you love. We’ll take care of the rest.

b. What is the handling and delivery fee?

We charge a small handling fee to process your order plus the cost of delivery. This fee is clearly itemised at checkout.

c. How do I know I am getting the best price?

At Endource you will never pay more than shopping directly with the brand. The prices on our site are updated regularly to ensure they are as accurate as possible.

2. Payment

a. What payment methods can I use?

We accept all major credit and debit cards.

b. How is payment taken for my order?

Your payment detail will not be charged until your 5 day home trial has finished.

You will be emailed an invoice detailing the items you've kept and the amount charged.

c. Why are the prices different to my original order?

As part of our commitment to never paying more than shopping directly with our featured brands, we sometimes adjust prices to match current offers. The prices on our site are updated regularly to ensure they are as accurate as possible.

d. Is it safe to order online through Endource?

We take payment security very seriously. All credit and debit card payments are processed and fully encrypted using our secure systems, powered by Braintree Payments.

3. Orders

a. How will I know my order has been successful?

Step One

When you complete your order we will send you an email straight away from contact@endource.com acknowledging the key details, i.e.

  • Unique Endource order number
  • Delivery details
  • Order details (product description and price for each item)
  • Total Estimated Order Cost (you will not be charged until after your 5 day home trial)

The concierge team will then get to work preparing your order.

Step Two

When we have completed your order we will send you a second email from contact@endource.com confirming the final order details, i.e.

  • Products contained in your order (incl. confirmed retailer and price)
  • Products that could not be delivered due to either stock availability or could not be delivered in time.
  • Total Final Order Cost (this is the amount that will be charged if you keep all of the items)

All these details are also available on www.endource.com within your user login under ‘order history’.

b. What can I do if my order is out of stock?

Unfortunately, with such great endorsements from the style press, these products can literally fly off the shelves. Where this happens we will cancel this part of your order and you will not be charged.

Keep your eye out on www.endource.com to see if the item comes back into stock. If it does you will need to place your order with us again.

Next time beat the rush; please check out the latest drop from your favourite magazines and blogs here.

c. How do I track my order?

You can track your order progress from www.endource.com within your user login under ‘order history’

d. Who should I contact to resolve a problem with my order?

We're here to help, any problems or questions email contact@endource.com

4. Delivery

a. How much does delivery cost?

The delivery cost is included in the handling and delivery cost itemised at checkout.

b. How long will it take to receive my order?

We strive to deliver your order as soon as possible. Please allow between 4 and 7 days

Exchange and Return

1. What is the exchange & return policy?

Items can be returned free of charge within 14 days provided they are in original condition, complete with tags and original packaging.

Please note We can't accept underwear, swimwear or piercings back, unless they are faulty!

2. How do return my item(s)?

Returns can be arranged by visiting endource.com/returns or alternatively email returns@endource.com

Please note for exchanges we recommend placing a new order for the required sizes, this is to avoid stock issues. Remember you can add as many sizes as you like to your order to ensure you always hve the correct one.

4. When will I receive my refund?

If you are entitled to a refund this will be issued once we process your return.

The refund will be issued back to you by your original payment method. We will send you an email from contact@endource.com confirming the amount of your refund.

Payments can take up to 14 working days to process.

Please note that returned items will be refunded excluding any handling and delivery fee