Endource
Customer Service

Most of our brands remain open online for home delivery

All high-street shops selling non-essential goods are now closed for at least three weeks, but online stores are still open, with many offering free home delivery (though click & collect may not be available) and extended returns.

To make it easier for you to see at a glance what to expect from our brands, we’ve put together a list of delivery costs, returns policies, and any other information that might be useful.

We’ll keep this page updated if anything changes.

ALL SAINTS

Free Delivery
Free UK standard Delivery on orders over £150
Next day/express delivery available?
£4.95/€5.95 or free for orders over £150/€150 and Amazon Prime members
Free returns?
Yes
Returns Policy
Extended to 60 days
Full Policy Information
Click here

& OTHER STORIES

Free Delivery
Free standard delivery until 31st May
Next day/express delivery available?
Please note that due to current situation some delivery options may be unavailable at the moment.
Free returns?
Yes
Returns Policy
Extended to 40 days
Full Policy Information
Click here

ARKET

Free Delivery
Free standard delivery over £125
Next day/express delivery available?
Due to sale they may not be able to offer
Free returns?
Yes
Returns Policy
Extended to 100 days
Full Policy Information
For shipping information click here, for returns information click here

BAUKJEN

Free Delivery
Free standard delivery on orders over £59
Next day/express delivery available?
£6.95
Free returns?
Yes
Returns Policy
Extended to 30 days
Full Policy Information
For shipping information click here, for returns information click here

BODEN

Free Delivery
Free standard delivery on orders over £30
Next day/express delivery available?
£6.00
Free returns?
Yes
Returns Policy
Standard 3 months (not on sale goods). Plus a 365 day quality guarantee.
Full Policy Information
For shipping information click here, for returns information click here

CHARLES AND KEITH

Free Delivery
Free standard delivery on orders over £50
Next day/express delivery available?
£6.00
Free returns?
Yes
Returns Policy
Extended to 60 days
Full Policy Information
For shipping information click here, for returns information click here

CHINTI & PARKER

Free Delivery
NO, £4.95
Next day/express delivery available?
No
Free returns?
Yes
Returns Policy
Extended to 28 days
Full Policy Information
Click here

CLAUDIE PIERLOT

Free Delivery
Free standard delivery
Next day/express delivery available?
No
Free returns?
Yes
Returns Policy
Exceptionally, we will extend our return time in accordance with the evolution of the situation.
Full Policy Information
Click here

COS

Free Delivery
Free standard delivery
Next day/express delivery available?
-
Free returns?
Yes
Returns Policy
Extended to 100 days
Full Policy Information
Click here

FINERY

Free Delivery
No, £4.95
Next day/express delivery available?
£7
Free returns?
Yes
Returns Policy
28 days
Full Policy Information
For shipping information click here, for returns information click here

FOLK

Free Delivery
Free shipping
Next day/express delivery available?
-
Free returns?
Yes
Returns Policy
14 days
Full Policy Information
For shipping information click here, for returns information click here

FRENCH CONNECTION

Free Delivery
Free standard shipping on orders over £50
Next day/express delivery available?
£5.95
Free returns?
No
Returns Policy
Extended to 45 days
Full Policy Information
For shipping information click here, for returns information click here

GHOST

Free Delivery
Free shipping
Next day/express delivery available?
Not available in sales period
Free returns?
Yes
Returns Policy
Extended to 60 days
Full Policy Information
Click here

GREAT PLAINS

Free Delivery
Free standard shipping on orders over £50
Next day/express delivery available?
£7.00
Free returns?
Not during sales period
Returns Policy
Extended to 45 days
Full Policy Information
For shipping information click here, for returns information click here

HILL AND FRIENDS

Free Delivery
No
Next day/express delivery available?
All deliveries are express shipping at £5.95
Free returns?
Yes
Returns Policy
21 days
Full Policy Information
Click here

HUSH

Free Delivery
Free standard delivery
Next day/express delivery available?
£12
Free returns?
Yes
Returns Policy
Extended to 90 days
Full Policy Information
For shipping information click here, for returns information click here

JOSEPH

Warehouse temporarily closed and online delivery paused until further notice.

KAREN MILLEN

Free Delivery
No, £4.99
Next day/express delivery available?
£5.99
Free returns?
Yes
Returns Policy
Extended to 60 days
Full Policy Information
For shipping information click here, for returns information click here

KARL LAGERFELD

Warehouse temporarily closed and online delivery paused until further notice.

MOTLEY

Free Delivery
£3.95, free on orders over £150
Next day/express delivery available?
£7.95
Free returns?
No
Returns Policy
30 days
Full Policy Information
Click here

NRBY

Free Delivery
Free standard delivery
Next day/express delivery available?
£9.95
Free returns?
Yes
Returns Policy
Extended to 45 days
Full Policy Information
For shipping information click here, for returns information click here

REISS

Free Delivery
Standard delivery is £5
Next day/express delivery available?
£7
Free returns?
Yes
Returns Policy
Extended to 60 days
Full Policy Information
Click here

THE KOOPLES

Free Delivery
Free shipping
Next day/express delivery available?
-
Free returns?
Yes
Returns Policy
60 days
Full Policy Information
Click here

WAREHOUSE

Free Delivery
£3.99, free on orders over £60
Next day/express delivery available?
£4.99
Free returns?
Yes
Returns Policy
30 days
Full Policy Information
Click here

WEEKDAY

Free Delivery
Free standard delivery over £40. Currently only delivering on Wednesdays, Thursdays and Fridays so please expect a delay in delivery times.
Next day/express delivery available?
During high season and sale periods, Express delivery might be unavailable
Free returns?
Yes
Returns Policy
Extended to 100 days
Full Policy Information
For shipping information click here, for returns information click here

WHISTLES

Free Delivery
Free standard delivery on all orders
Next day/express delivery available?
£6
Free returns?
Yes
Returns Policy
Extended until 31st May
Full Policy Information
Click here

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